Answers to 7 Frequently Asked Questions

Bq9 FAQ — All Your Questions Answered in One Place

From app downloads to referral bonuses, live scores to age requirements — everything you want to know about bq9 is right here.

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All Account Bonus Sports App

Yes, when you invite a friend to bq9's referral program, both you and your friend receive a bonus.

How to earn your referral bonus:
1
Get Your Referral Code/Link — Log in to your account and go to the "Profile" or "Referral" section to find your personal code and shareable link.
2
Send to a Friend — Send the link or code to your friend. Your friend registers by clicking the link or entering the code at sign-up.
3
Friend Makes Their First Deposit — The bonus activates once your referred friend registers and makes their first deposit.
4
Claim Bonus — The referral bonus is automatically credited to your account.
Current Offers: Each successful referral can earn you up to ৳300 in bonuses. Your friend also receives a special welcome bonus on their first deposit. There's no limit on referrals per account — the more friends you bring, the more bonuses you earn.
Full bonus terms & latest offers Latest Promotions Available on the page.

bq9 is a mobile-first platform. No app download needed — enjoy the full experience on any smartphone browser (Chrome, Firefox).

Install as a PWA (Progressive Web App):
1
In Chrome browser bq9.click Open.
2
Tap the three-dot menu at the top right of your browser.
3
Tap "Add to Home Screen".
4
Tap "Add" — the bq9 icon will appear on your phone's home screen.
After that, tapping the icon opens bq9 in full screen just like an app — no need to search the Play Store or App Store. It also uses less data, since some content is cached on your device.
iPhone users can open the site in Safari, tap the Share icon at the bottom, then select "Add to Home Screen".

Yes, you have full control to temporarily or permanently deactivate your bq9 account yourself.

Temporary Break (Cooling-Off): Go to Account Settings → Responsible Gaming to self-exclude for anywhere between 1 day and 6 weeks. During this period, you will not be able to log in or place any bets.

Self-Exclusion: To permanently deactivate your account for a period of 3 months to 5 years, contact our support team. All promotional messages will also be paused during this time.

Permanent account deletion: To have your data permanently deleted, email support@bq9.click. Make sure to withdraw any remaining balance from your account first.
Please Note: Withdraw your remaining balance before taking any action. For more details, Responsible Gaming Read the page.

All active offers, bonuses, and special events on bq9 — all in one place: Latest Promotions page.

Promotion update schedule:
Daily Offers: A new daily bonus or cashback offer is added every day at 10:00 AM.
Weekly offers: Special weekly promotions are announced every Monday.
Event-based offers: Special offers run during major tournaments (IPL, World Cup) — there's no fixed schedule for these.
Flash Offers: Some offers are only available for 24–48 hours.
To stay in the loop: Enable push notifications in your account settings to get instant alerts on new offers. Keep promotional email subscriptions turned on too.

To open an account, make a deposit, or place any kind of bet or wager on bq9, you must be 18 years of age or older is required. This is strictly enforced — no exceptions.

Why this rule: Under Bangladeshi and international gaming laws, minors are prohibited from using online gaming platforms. bq9 is committed to upholding this policy.

Verification Process: Your date of birth is required during registration. For larger withdrawals, age verification may be required using your National ID (NID) or passport.
For Parents: If you suspect a minor in your household is using bq9, contact us immediately at support@bq9.click. We will take action right away.
For more details, visit our Responsible Gaming Visit the page.

While logged in to bq9 Sports In this section, live matches appear at the top with a "Live" tag.

What information is available:
Real-Time Score: In cricket, scores update after every ball; in football, they update every minute.
Match Statistics: Run rate, wickets, balls remaining — a detailed cricket dashboard.
Live Odds Updates: As the score changes, so do the odds — updated in real time.
Visual Tracker: In football, you can see the ball position on an animated pitch.
No need to open a separate tab for live scores — the scoreboard sits right next to your bet slip, so you can track scores and place bets on the same screen.

When a match is cancelled or postponed, bets are settled according to bq9's specific rules:

If cancelled before the match starts: Your full stake is refunded — credited to your account within 24 hours.

If cancelled/abandoned after the match has started:
Cricket (ODI/T20): If the minimum required overs haven't been completed (typically 5 overs in T20), the bet is voided and your stake is refunded.
Football: If a football match ends before 90 minutes, bets are generally voided.
Live Betting (In-Play): Events completed before the suspension may still be counted.
Refund timeline: When a bet is cancelled, your stake is typically refunded within 1 to 48 hours. Rules may vary depending on the sport and bet type — Terms & Conditionshas the full details.

No questions found. Ask our support team directly.

Why bq9 Is Bangladesh's First Choice

One read of the FAQ and you'll see — everything here is straightforward and transparent

Full Bangla Support
Website, support chat, FAQ — everything in Bangla. Don't miss out on anything because of a language barrier.
Transparent Terms & Conditions
Betting terms, bonus rules, payment policies — everything is laid out clearly. No hidden conditions.
24/7 Live Support
If the FAQ doesn't have your answer, live chat support is available anytime — day or night, in Bangla.
Fast Payment Guarantee
Your winnings will be delivered to your bKash or Nagad within 15 minutes. No more waiting around for withdrawals.
Live Betting & Scores
Bet on live scores and odds as the match unfolds — all on one screen, no separate tabs needed.
Responsible Gaming
Deposit limits, cooling-off periods, self-exclusion — all the tools to manage your gaming, right in your hands.

Still have questions? Get in touch directly

Our support team is always ready to help

Live Chat
For the fastest resolution, use Live Chat. Average response time is just 2 minutes. Available 24/7.
Email Support
For detailed inquiries or to send documents, email us at support@bq9.click. You can typically expect a reply within 2–4 hours.
Help Page
Reading the Terms & Conditions and Privacy Policy will answer many of your questions on your own.

About the bq9 FAQ

This bq9 FAQ page is built around the questions Bangladeshi users ask most. Every answer is written to be clear and practical — so you get a solution right away.

We regularly update this page as new questions come in. Don't see your question here? Reach out via live chat or email — we won't just answer it, we'll add it to the FAQ in our next update.

  • All answers are based on bq9's official policies
  • The FAQ page is reviewed on average every 15 days
  • Instant updates on new features and changes

Useful Pages

Learn more about bq9 on these pages:

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